Warranty and Repair

At the house of Euromontres.com, we are committed to providing you with quality products, accompanied by efficient and reliable after-sales service. We are here to guarantee your satisfaction, whether for a repair or to assert your rights in the event of a defect.

1. Product Warranty

These guarantees cover manufacturing or conformity defects encountered under normal conditions of use.

Duration of the Warranty

The warranty period varies depending on the product and brand. This period is specified on the product sheet or in the documents provided with the item.

2. Warranty Limitations

The warranties do not cover:

• Normal wear and tear of parts (bracelets, batteries, etc.).
• Damage caused by misuse, neglect or accident.
• Interventions or repairs carried out by unauthorized third parties.

3. Warranty Request

If you notice a problem with your product, here is the procedure to follow:

Step 1: Contact our customer service

Send us an email at [email protected] specifying:

• Your order number.
• A detailed description of the problem.
• If possible, photos or videos showing the defect.

Step 2: Shipping the product

Once your request has been validated by our customer service:

• You will receive instructions for returning the product.
• Return costs are your responsibility, except in the case of a defective product upon receipt.

Step 3: Repair or Replacement

After receipt and inspection of the product:

• If the defect is covered by warranty, we will repair or replace the item at no extra cost.
• If the issue is not covered under warranty, we will provide you with a quote for the repair.

4. Out-of-Warranty Repair Service

If your product is no longer under warranty or the defect is not covered, we offer a paid repair service.

• Personalized quote : You will receive a cost estimate before any intervention.
• Quality assured : All repairs are carried out by approved technicians using genuine parts.

5. Products Defective upon Receipt

If you receive a defective or damaged product upon receipt:

• Contact us under 48 hours following delivery.
• We will arrange a return at our expense and issue a replacement or refund at your preference.

6. Customer Support

If you have any questions regarding our warranties or repair services, please do not hesitate to contact our team.

We are at your disposal to respond to your requests and ensure optimal monitoring of your products purchased on Euromontres.com.

Shop with peace of mind with Euromontres.com, where quality and service go hand in hand.